Privacy Policy

Effective Date: ———

By visiting this Website, you are accepting the policies described in this Privacy Policy.

Focus Humanitarian Assistance Australia Limited (ACN 676 078 729) (ABN 47 676 078 729) (“Focus-ANZ”, “our”, “us” or “we”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This notice describes Focus-ANZ’s privacy policy as it relates to the website at www.focus-anz.org (the “Website”).

By visiting the Website or using any of the services offered via the Website (the “Services”), you are accepting the policies described in this Privacy Policy. If you do not agree with this Privacy Policy, you are not permitted to use the Website.

Focus-ANZ may revise this Privacy Policy from time to time. We will post any changes here, so please check back periodically.

Collection of Information

Focus-ANZ may collect and process the following data about you:

Information you provide to us

When using the Services, you may be asked to provide information when you:

  • fill in forms on our Website or correspond with us by phone, email or otherwise;
  • register to use our Services or participate in our programs;
  • report a problem with our Website; or
  • complete any surveys for research purposes (participation is optional).

Depending on the service or enquiry, you may be asked to provide your name, email address, postal address, phone number, payment details and other relevant information.

Information we collect automatically

With regard to each of your visits to our Website, we may automatically collect:

  • device-specific information (hardware model, operating system, device identifiers, network information);
  • technical information such as your IP address, browser type and operating system;
  • details of your visits, including pages viewed, time spent and interactions (clicks, scrolls, mouse-overs).

We may use cookies and similar technologies to analyse website traffic and improve user experience. You can disable cookies through your browser settings.

Information from other sources

We may receive information about you from trusted third parties to enable provision of our Services.

Our Website collects usage information (pages visited, links clicked) but does not link this data to identifying details unless provided voluntarily.

Credit Card Information

We use a third-party Australian Bank – Commonwealth Bank’s BPoint facility – to process credit and debit card payments.
Focus-ANZ neither stores nor has access to any card information.
To view the merchant’s privacy policy, please visit: http://www.bpoint.com.au/bpoint

How We Use Your Information and Legal Basis

We use your personal information in accordance with applicable data protection laws, based on one or more of the following legal grounds:

  • Consent – where you have provided consent for us to use your information.
  • Contract performance – where use of your data is necessary to perform a contract with you.
  • Legal obligation – where use is required to comply with law.
  • Legitimate interests – where our use supports our mission and operations and does not unreasonably affect your rights.

We use your information to:

  • provide access to our Website and Services;
  • process enquiries or applications;
  • send updates or information relevant to your engagement;
  • improve and administer our Website; and
  • notify you about changes to our Services.

We do not sell personal data to third parties.
We may share anonymised or aggregated data for reporting or research purposes.

Marketing

We may use your information to share updates about our own services or initiatives of our partner organisations within the global Focus Humanitarian Assistance network, only if you have explicitly consented.

You may unsubscribe at any time by following the link in our messages or contacting admin@focus-anz.org.

Disclosure of Your Information

We may disclose your personal information:

  • to service providers assisting us in operating the Website and Services (e.g., IT, analytics, hosting);
  • to affiliated entities within the Focus Humanitarian Assistance network;
  • to meet legal, regulatory, or court-ordered obligations; or
  • in the event of a restructure or merger, to relevant parties under confidentiality.

Overseas Storage and Transfers

Personal information collected through the Website may be stored in secure, cloud-based systems operated by trusted third-party providers, which may be located outside Australia, including in Singapore, the United States or the European Union.

Where personal data is transferred overseas, Focus-ANZ ensures such storage occurs only in jurisdictions with privacy safeguards substantially similar to those in the Privacy Act 1988 (Cth).

Data Security

We maintain commercially reasonable safeguards to protect your personal information from misuse, loss, unauthorised access, modification or disclosure.
Access is restricted to authorised personnel through secure logins and passwords.

Data Retention

We retain your data only for as long as necessary to provide our Services, manage our relationship with you, or meet legal obligations.
Once your engagement ends, data is securely deleted or anonymised unless retention is required by law.

Your Rights

Under the Privacy Act 1988 (Cth), you have the right to:

  • access and correct your personal information;
  • request deletion of your personal information;
  • withdraw consent to processing;
  • request data portability (where applicable); and
  • lodge a complaint with the relevant authority.

To exercise any of these rights, please contact admin@focus-anz.org.

Complaints

If you believe we have breached your privacy or mishandled your information, please contact us at admin@focus-anz.org.
We will acknowledge and investigate your complaint promptly.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
Website: www.oaic.gov.au
Phone: 1300 363 992

Changes to This Policy

Any changes to this Privacy Policy will be posted on this page and, where appropriate, notified by email.
Your continued use of the Website after any update constitutes acceptance of the revised terms.

Contact

Focus Humanitarian Assistance Australia Limited
ACN 676 078 729 | ABN 47 676 078 729
Email: admin@focus-anz.org
Website: www.focus-anz.org